When insurers delay settlements beyond IRDAI-mandated timelines (30 days for non-investigated claims, 45 days for investigated), we step in with formal demand notices, regulatory complaints to IRDAI, and persistent follow-ups. Our relationships with insurer grievance cells ensure your case gets priority attention. We also claim interest on delayed payments as per IRDAI regulations.
Practical guidance for common insurance questions
Start by recording the claim date, documents submitted, insurer communications, survey or investigation updates, and any outstanding requirements. Ask the insurer in writing for the current status and the specific reason for the delay. If the matter remains unresolved, use the insurer's formal grievance process and retain copies of every communication.
Delays can occur when documents are incomplete, additional information is requested, an investigation or survey is pending, liability is disputed, or the insurer is waiting for another party's records. A written explanation of what is still outstanding can help identify whether the delay is justified or needs escalation.
Begin with a written status request to the insurer or relevant claims team. If the response is unsatisfactory, use the insurer's grievance mechanism and keep the complaint reference number and supporting documents. Further escalation should depend on the type of policy, the insurer's response, and the applicable regulatory or dispute-resolution route.
Document delay timeline & communications
Send formal demand notice to insurer
File IRDAI grievance if no response
Claim statutory interest on delay
Escalate to Ombudsman if needed
Receive settlement + interest
Common questions about claim delay
As per IRDAI guidelines: 30 days for claims not requiring investigation, 45 days for claims requiring investigation. Beyond this, you're entitled to interest at 2% above bank rate.
Yes. IRDAI mandates insurers pay interest at 2% above the bank rate for delays beyond the stipulated period. We ensure this is included in your final settlement.
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